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Frequently Asked Questions
Find answers to common questions about our products and services
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Exchanges are available within 30 days. Please ensure items are in their original state: unworn, unwashed, and with tags attached.
Orders begin processing right away to ensure fast delivery. If you need to make a change, contact us as soon as possible and we'll do our best to assist before your order ships.
Once an order is submitted, changes to size or color aren't possible. If you need a different option, we recommend placing a new order and returning the original item.
Wedo deliver to PO Boxes. Just be sure your PO Box details are accurate and up to date when placing your order.
Our size guide provides detailed measurements to help you choose. If you fall between sizes, we recommend sizing up for a relaxed, comfortable fit.
First-time customers can enjoy 10% off by subscribing to our newsletter. A unique code will be emailed to you after signup.
We currently offer sizes up to XL. Expanding our size range is a priority, and more options will be introduced in upcoming releases.
Yes — if you receive a damaged product, reach out to us within 48 hours and include photos of the damage. Our team will ensure you receive a replacement or refund.
It's a buy-now-pay-later service that lets you pay for your purchase in 4 equal, interest-free payments across 6 weeks.
Ozuru gets you the look and feel of high-end streetwear without the inflated price. Our essentials are built for longevity, blending premium quality, neutral tones, and refined minimalism.